ABC of interculturality in business
In an increasingly globalized professional environment, the ability to navigate effectively within an intercultural framework is essential.
This training helps participants improve their communication and collaboration in a diverse environment.
By developing these skills, your organization will benefit from better intercultural understanding, more effective communication, and enhanced collaboration, leading to increased overall performance and a more harmonious work environment.
For whom? Anyone dealing with multicultural environments, international teams, or colleagues from different nationalities. This includes managers, project directors, HR teams, administrators, and others.
Key objectives:
By the end of this training, participants will be able to:
- Improve their work in an intercultural and multi-professional environment.
- Formulate clear directives for multicultural international teams.
- Identify the various professional and personal cultures of colleagues, suppliers, and clients.
- Quickly respond to the demands of global work.
- Work more effectively remotely via videoconference.
- Speak their mind without endangering themselves.

Training content
Before the training day: Participants summarise in three paragraphs the problematic situations they encounter, according to the questions discussed during the preliminary interview.
Training day program:
A: Identifying the actors – Me and You
- Explore the multiple dimensions of our personalities. Recognizing and understanding this diversity is essential.
- Who are we really talking to? Analyze how we present ourselves and interact with different types of people in daily life.
B: Open and covert discourse – Strategies for clarity and ambiguity
- Message, sign, and meaning – Master the message in its context.
- The universe of written and oral discourse: rules of clear conversation and the choice of ambiguity.
- Participants receive examples from the “Dire sans dire (DSD) ©” manual designed by Dr. Korall.
C: Our cognitive system
- Understand how the brain produces meaning to comprehend each other more quickly.
D: Cultures and intercultural intelligence tools
- We are both alike and different, and we appropriate tools to improve collaboration among all team members.
E: Intercultural question protocol
- Explore how to ask the right questions to understand the identity of others.
- Use a structured protocol that facilitates intercultural exchanges (Proficq – Protocol for Intercultural Questioning) to enhance our understanding and strengthen positive interactions.
Post-training :
Follow-up to gather participant feedback and experiences.
Prerequisites:
None.
Trainer profile :
The training is led by Claudine Korall, president of IFDII and expert in intercultural intelligence. Contact: claudinekorall@ifdii.com, +33 611 43 75 41.
Pedagogical methods
- Based on real-life examples and insights from communication, multicultural management, anthropology and cognitive science.
- Interactive, dynamic training adapted to the specific needs of participants.
Follow-up and evaluation:
- To ensure personalized follow-up, IFDII assesses skills acquired during and at the end of the training. This evaluation is done through practical exercises, case studies, or quizzes.
- Participants evaluate the training: each receives a document to complete for this purpose.
Documentation provided:
The documentation includes a pen and the IFDII folder. Committed to an environmental approach, the documents provided by IFDII are printed on recycled paper.
Why choose this training?
- Personalised approach: Each session is tailored to meet your unique challenges.
- Proven expertise: Led by Claudine Korall, a respected authority in the field, using a tested methodology.
- Practical outcomes: Achieve measurable improvements in negotiation skills, efficiency, and intercultural understanding.

How this training differs from our other trainings
- Improving intercultural communication: Specific techniques to navigate effectively in multicultural environments.
- Clear directives for international teams: Strategies for formulating precise instructions adapted to diverse cultural contexts.
- Identifying professional and personal cultures: Tools to better understand and integrate the diverse cultures of colleagues, suppliers, and clients.
- Effective remote exchanges: Methods to optimise work through videoconferencing in a globalised context.