Perceptive communication & strategic inquiry
A project stalls because one team leader’s ‘yes‘ meant ‘I hear you,‘ while another’s meant ‘I commit.’ A negotiation fails when direct feedback, intended as efficient, is perceived as aggressive.
These aren’t failures of strategy; they are failures of perception. This course moves beyond the superficial techniques of ‘active listening’ to explore the deeper structures of conversation, teaching you to navigate dialogue with strategic and perceptual precision.
It offers a structured, intellectually grounded path toward intercultural fluency. It is designed for professionals who work in multinational teams, serve diverse populations, or manage complex interpersonal dynamics in an international context.
The objective is not to memorise cultural codes, but to develop a practical, durable framework for interpreting unfamiliar behaviours and adjusting communication with clarity and respect.
Based on Dr. Korall’s extensive fieldwork and a methodology refined through previous delivery to leaders in the diplomatic, business, tech, and non-profit sectors, this acclaimed program has been re-launched to meet the urgent need for deeper intercultural fluency in today’s global landscape.
Course overview
The programme is delivered in three modules, combining theoretical foundations with applied learning. Each section is designed to deepen perceptual skill, broaden interpretive capacity, and enhance professional performance in diverse environments.
1. Diagnostic inquiry: uncovering hidden frameworks
Module 1 focuses on diagnostic inquiry. You will learn to construct questions that uncover underlying assumptions, map cognitive frameworks, and reveal motivations that are not openly stated.
Emphasis is placed on identifying implied or indirect speech and responding appropriately.
Tools are drawn from The Guide to Overt and Covert Speech (Dr Korall), and participants are encouraged to apply these principles to their own workplace scenarios.
2. Cognitive bridging: connecting across logic systems
This session addresses cognitive development and the early formation of individual logic systems. Participants will learn how internal frameworks are shaped—not only by culture, but by early developmental processes—and how these influence professional expectations and communication styles.
The focus is on bridging, not flattening, difference: learning where, when, and how to connect across intellectual and behavioural norms.
3. Applied perception: the PROFICQ method
The third module provides a practical toolkit for real-time interpretation. Participants will engage in structured exercises to identify how others construct their worldview, and to formulate questions that reduce ambiguity, build rapport, and resolve conflict.
The “PROFICQ” method (Protocol for Intercultural Questioning ©) is introduced as a transferable approach to both professional and personal interactions.
Format & scheduling
The standard programme includes:
- 9 hours of instruction (across 3 modules)
- 1 hour of collective Q&A (or two private sessions of 30 minutes)
Training is offered in the following formats:
- Three sessions of 3 hours
- Four sessions of 2¼ hours
All sessions are conducted online and may be scheduled to accommodate working
professionals across time zones.
Tuition & group structure
The programme is priced at 960 € for up to 3 participants. Each additional participant
incurs a fee of 295 €, with a recommended group size of 4–7 to ensure quality of
interaction.
Who should attend
This course is particularly relevant for:
- Managers leading international or remote teams
- Professionals engaged in cross-border collaboration or negotiation
- HR professionals responsible for inclusion and onboarding strategies
- Consultants or trainers working in culturally complex settings
- High-performing individuals committed to mastery in nuanced, cross-cultural communication
Key outcomes
- The ability to confidently navigate ambiguous situations and respond with precision and respect
- A transferable framework for interpreting worldviews under pressure
- Improved fluency in indirect communication and subtle conflict resolution
- Enhanced team cohesion, retention, and interpersonal confidence
- A structured approach to building trust across visible and invisible differences
Enrolment & contact
To request further details or to schedule a private or group training, please contact Dr.
Claudine C. Korall through claudinekorall@ifdii.com or via LinkedIn. Corporate enrolments
are welcome, and advance planning is recommended to ensure calendar availability.